Your Questions Answered
Frequently Asked Questions
How can I contact customer service?
You can reach us directly via the Contact page on our website and submit your question there. For urgent matters, please send an email to [email protected]
I cannot log in – what should I do?
First, check the error message displayed when trying to log in. Common issues include typos in your email address or password. You can always reset your password if needed.
Why can’t I add products to my shopping cart?
This is often related to cookies in your browser or your browser’s security settings. Cookies allow the site to recognize you on each visit without logging in every time. Please check your browser’s help pages to enable cookies.
Are my personal details safe with Garden Plants for Sale?
We only collect the information necessary to process your order. All data is transmitted securely using SSL technology, protecting your personal information online. Sensitive information such as credit card numbers is never stored, so your data remains safe.
How can I check the status of my order?
Go to My Account > My Orders to view the current status. Any updates are automatically emailed to you. If your order contains multiple plants, some items may be shipped separately if a plant is not immediately available. We will keep you informed of any changes via email.
Can I update my personal details?
In My Account, you can update your personal details, such as name, email, billing, and shipping addresses. You may add multiple shipping addresses, but you cannot modify details of open orders.
What are the shipping costs?
Orders over €75 in Belgium are delivered free of charge. For orders under €75 in Belgium, shipping costs €3.95. Shipping to the Netherlands is €4.95. Costs for other countries are displayed during checkout. Picking up your order in-store incurs no shipping fees.
Can I cancel (part of) my order?
Yes, please contact us as soon as possible via the contact form on the website. Include your order number from the confirmation email. You can cancel your entire order or just part of it.
Which plants can be delivered to which countries?
All plants are available for delivery in Belgium. Some variants marked with a * are only available in Belgium. The botanical name is displayed along with the local name and variant.
How can I pay for my order?
Information about payment options and methods can be found on our Payment Options page.
How can I subscribe or unsubscribe from the newsletter?
You can subscribe via our website to receive updates on promotions and new plants. To unsubscribe, use the link at the bottom of any newsletter email or contact [email protected]
What if I cannot unsubscribe?
Fill out the contact form on our website, and we will remove your address from our database.
What is your privacy policy?
All information about our privacy practices is available on the Privacy page.
Where can I find the Terms and Conditions?
All details about our Terms and Conditions are available on the website.
What if information about a plant is incomplete?
We display all the plant information we have and regularly update it. If you need additional details, you can contact [email protected], and we will do our best to provide the missing information.